You will find consumer advice and our terms and conditions of business on this page as part of our professional standards and compliance with current legislation.
Concordemusic Consumer Advice
Cooling-off Periods and Returns Policy
Concordemusic offer a full money back guarantee to any customer who is not completely satisfied following the purchase of a Concordemusic product. This does not affect your statutory rights.
Legislation also exists which provides consumers with the right to withdraw from contracts they may have entered into. Remember you do not have to sign something in order to enter into a contract. For example, when buying a newspaper from the newsagents you have entered into a contract to purchase goods. The following is a quote from current British legislation, The Consumer Protection (Distance Selling) Regulations 2000, concerning distance trading - for example - the mail order and Internet shopping offered by Concordemusic. QUOTE;
"These regulations apply where there has been no face to face negotiations with the seller. Examples of such a situation would be when you purchase online, by phone or fax. In these circumstances you have 7 days from receipt of the goods or from agreeing for a service to be carried out to change your mind. You are not liable in these circumstances for the original postage and packing charges, although you may have to pay the return post. Please check the terms and conditions of the individual contract." ENDQUOTE.
Please contact Concordemusic if you have any further queries concerning our returns policy.
Terms of Use - Concordemusic web site
These terms and conditions relate to purchasing goods through this web site, and particularly, the eCommerce shopping basket system (Concordemusic) which forms part of this web site. These are provided for your information and do not affect your statutory rights.
1. Acceptance of Terms of Use
The following Terms of Use (Conditions) apply to anyone accessing and using Concordemusic, or any part of it. Concordemusic may modify these Conditions from time to time and accordingly you are advised to keep up to date with the changes by regularly reviewing the Conditions. By using Concordemusic you agree to be bound by these Conditions. You should note that individual products and services available through Concordemusic may have supplementary terms and conditions which apply to them, which may themselves vary these Conditions.
The terms of delivery, the return of damaged or faulty goods and the cancellation of orders form part of these conditions. If you have any comments or complaints about Concordemusic, please get in touch with Concordemusic whose details are on the contact page of this web site.
2. Access and Security
It is your responsibility to ensure that you have an appropriate web browser or any other technical requirements in place in order to access and make use of Concordemusic.
The language available for making contracts on Concordemusic is English. The governing law concerning contracts (such as the purchase of goods) is Scottish.
3. Placing Orders
The steps which you need to take to place an order for purchasing goods on Concordemusic are as follows:
3.1Click on an 'Add To Basket' icon to select the products and services you require.
3.2Ensure the shopping basket contains the correct name, product codes and quantity of the goods which you require.
3.3All prices shown will be including VAT.
3.4Correct any input errors by deleting and inputting correct information.
3.5Select 'Checkout'.
3.6Enter the details and postcode of your billing address and select 'Continue'.
3.7Check that the correct billing address is shown. Amend if necessary and tick to confirm that you have read and understood the Terms and Conditions.
3.8Select 'Continue'.
3.9The default delivery address will be the same as your stated billing address. If you wish to change the default delivery address, this can be done by using the change delivery address function.
3.10Click on 'Place Order'.
3.11Concordemusic will send you an order acknowledgement. Your order will be accepted by Concordemusic when it has cleared the credit checking process.
4. Copyright
The content of Concordemusic is protected by copyright, trademark and other intellectual property rights as applicable and is provided solely for your own use. Republication or redistribution of any of the content available on Concordemusic including by framing or similar means is prohibited.
5. Liability
Concordemusic is not liable in contract tort (or delict) or otherwise (including liability for negligence) for loss whether direct or indirect of business, revenue or profits, anticipated savings or wasted expenditure, corruption or destruction of data or for any indirect or consequential loss whatever resulting from your use or inability to use Concordemusic, or from you relying on the accuracy or completeness of the Concordemusic content. Concordemusic excludes all liability of any kind (including negligence) in respect of any third party information or other material made available on, or which can be accessed using, Concordemusic.
6. Indemnity
You agree to indemnify Concordemusic against all claims that anyone threatens or makes against Concordemusic because you do not comply with these Conditions. Concordemusic reserves the right to seek any remedies available to it in law and in equity for such non-compliance.
7. Changes to Services
Concordemusic reserves the right at any time and from time to time to modify, edit, delete, suspend or discontinue, temporarily or permanently, Concordemusic (or any part of it) and/or the information, materials, products and/or services (or any part of them) available through Concordemusic with or without notice.
8. Scottish Law
These Conditions are governed by and will be interpreted in accordance with Scottish Law and any disputes relating to these Conditions will be subject to the exclusive jurisdiction of the Scottish courts.
9. Prevention of Fraud
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRGSecurity Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure.
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