The Concorde Delivery & Returns

GBP £

Delivery

UK Standard Delivery - from £1.50
European Delivery - from £2.95
Rest Of The World Delivery - from £2.95

Returns

Unwanted items must be returned within 30 days of receipt to qualify for a refund.

When returning an item please send an email to sales@concordemusic.co.uk notifying them of the return.

Please note that we do not cover the delivery cost of returns. Items can only be returned if they are in perfect condition and in the original packaging. So please ensure that they are packed well. We reserve the right to refuse a return on any item which is not in the right condition. Therefore we recommend you take your time to carefully inspect the items to ensure that you are happy with them before disposing of the packaging.

You are responsible for packaging the return appropriately. Any items which arrive back broken due to insufficient packaging will not be refunded.

The direct cost of returning the goods is your responsibility. We are unable to refund you for your postage costs.

When posting your item back, you must obtain proof of postage for your return. We are not responsible for items lost or damaged in transit. We therefore recommend that you get proof of postage or a tracking number to follow your parcel.

Refunds will be processed when the request to return is made within 30 days of purchase.

Refunds or replacements cannot be issued until we have received the original items back to our office.

Orders if eligible will be refunded as soon as possible.

We cannot be responsible for any interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

Faulty Items

If you believe your item to be faulty please contact sales@concordemusic.co.uk. When emailing please include a photograph of the damaged/faulty item, and a description of the fault.

Please DO NOT attempted to fix the item of your own accord or via a third party as this may affect your entitlement to a refund, compensation or reimbursement.

All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies please notify us within 48 hours.

In the case of a fault we can only offer an exchange for the same item. We will arrange collection of the faulty item from you and cover the delivery cost of the replacement.

1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

1.19 Your right to cancel an order for goods starts the moment you place your order and ends 30 days from the day you place your order.

1.20 To meet the cancellation deadline, please notify us via email about cancelling the order before the cancellation period has expired.

1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

1.24 You will not have any right to cancel an order for the supply of any of the following goods:

(a) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.

(b) the supply of goods that are made to the customer's specification or are clearly personalised.